13 Jobs in Cincinnati, OH
Gentherm Medical is Hiring a Customer Service Representative Near Cincinnati, OH
IMPACT and OPPORTUNITY
A customer service representative supports customer needs by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for customers and they help ensure that customers are satisfied with products, services, and features.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Responsible for providing price and quotations to customers and representatives.
- Supports field representatives and regional sales management as necessary.
- Accepts, reviews, inputs, and distributes customer orders.
- Communicates with customers regarding order status, pricing, account status, general product/service questions, etc. within knowledge limits. Elevates calls as necessary when outside established procedures/knowledge.
- Enters incoming requests for demos, samples, and literature.
- Forwards customer complaints as appropriate.
- Responsible for appropriate filing and record retention for sales/marketing/CS, including invoices, contracts, communication, etc.
- Responsible for data input work as directed.
- General administrative responsibilities.
- Will perform similar tasks described above for International Sales, as required
- Assist sales and marketing personnel as needed.
- Performs other duties and responsibilities as assigned.
MINIMUM QUALIFICATIONS:
- High School Diploma, general education degree or equivalent
- Minimum of one year of customer service experience
- Demonstrated proficiency with Microsoft Outlook, Teams, Word, and Excel.
PREFERRED QUALIFICATIONS:
- Knowledge working with CRM or EDI software
- Prior experience as a customer service or equivalent, ideally within a medical setting
- Three plus years of experience in a customer-facing role
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: No more than 28 per week
Benefits:
- On-the-job training
- Paid time off
- Referral program
Experience level:
- 1 year
Shift:
- Rotating shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Job Summary
Part Time
$37k-47k (estimate)
05/09/2024
09/04/2024
The job skills required for Customer Service Representative include Customer Service, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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